moderate“People and relatives also told us they were not informed if staff were going to be late.”
minor“Communication as they don't always pass on messages between each other and from the office to the carers.”
missed or late visits
1 finding
moderate“In the main the girls [care workers] are very good but there are times when they are late, and this puts a lot of extra pressure on me.”
staffing levels
1 finding
moderate“We recommend the provider regularly reviews staffing levels to ensure they can meet unexpected demands on their service to improve their future performance.”
governance
1 finding
minor“The management team identified they had fallen behind with some audits and had started taking action to address this.”
staff competency
1 finding
minor“They [care workers] need to improve on catheter care as not everyone is up to scratch.”