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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

Methodology About Privacy Contact

Agency profile · CQC 1-9397150260

MJ Home Care Staffing Limited

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Provider

MJ Home Care Staffing Limited

Somerset · South West · Active since 17/0

GoodHome-careRM: Holley, Nicola

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

13/Apr/2023 - 00:00

Inspected 3 years ago

Overview Inspections (2)Findings (8)Owner-management Methodology

8 findings across 7 themes

Every concern logged by inspectors

staffing levels
2 findings
- minor“One person told us, "Sometimes [staff] leave a bit early." A new system had been introduced to monitor accurately care visits.”
- moderate“Different people all the time”
medication management
1 finding
- minor“In one person's medication file we noted a discrepancy in the stock check that had been completed that day.”
record keeping
1 finding
- minor“In one staff file, we noted some gaps in employment history. A complete employment history... is required within the regulations”

communication with families

1 finding

minor“I often don't know who is coming at what time”

complaints handling

1 finding

minor“I have complained about the lateness of staff. I don't know if it is taken seriously”

person centred care

1 finding

minor“They don't listen to you because they are overworked”

governance

1 finding

minor“Although an 'Employee Audit Record' was in place, which had identified this issue in other files, the file looked at was yet to be audited.”