Curant Care, a small domiciliary care agency in Eastbourne, received a Good rating across all five key questions at its first CQC inspection in October 2021. The service demonstrated safe, personalised care with robust governance, though minor issues around visit timing flexibility and pandemic-related staffing pressures were noted.
Concerns (2)
minor
Staffing levels
: “Two people told us they would prefer the times of their visits to be changed...this was not always possible, due to staffing and travel.”
minorMissed or late visits: “Two people did express that there had been issues in the past which related to the timings of calls and staff arriving later than expected.”
Strengths
· Detailed risk assessments in place covering pressure ulcers, moving and handling, COVID-19, catheter care, and falls
· Medicines administered by care staff documented on electronic system with regular audits by the registered manager
· Staff received induction, mandatory training, and competency assessments before providing care
· Personalised care plans with step-by-step visit guidance, regularly reviewed and updated
· Quality assurance system including audits of care documentation, infection control, medicines, and a monthly performance matrix
Quality-Statement breakdown (21)
safe: Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuseGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their viewsGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; Working in partnership with othersGood