BelleVie North East Area received a Good rating across all five key questions on its first inspection, supporting eight people with personal care in their own homes. The service demonstrated robust recruitment, safe medicines management, person-centred care planning, and an innovative self-managing staff model that promoted empowerment and high-quality outcomes.
Strengths
· Values-based, robust recruitment procedures with consistent staffing ensuring people received care from staff who knew them well
· Self-managing staff team model described as empowering, promoting effective communication and high staff morale
· Person-centred care records involving people in their development, reflecting current needs, communication and diversity requirements
· Medicines managed and administered safely with regular competency assessments for staff
· Proactive quality monitoring including regular audits, spot checks and seeking feedback from people and relatives
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood