First inspection of Alcedo Care Lancaster and Wyre, a domiciliary care agency supporting 76 people, rated Good overall and across all five key questions. People were safe, received person-centred care from trained staff, and the service was well-led with a positive culture and effective governance.
Strengths
· Robust infection prevention and control procedures with appropriate PPE provision throughout COVID-19 pandemic
· Thorough recruitment checks including DBS to ensure staff suitability
· Staff trained and skilled, with induction and ongoing training to meet people's needs
· Person-centred care with people involved in planning and choice of care (e.g. gender of carer)
· Effective complaints procedure with action taken to resolve issues
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Duty of candour; clear roles and understanding regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood