minor“There were enough staff to meet people's needs safely. However, this was due to the registered manager undertaking care call visits to support staff. New staff were currently being recruited.”
missed or late visits
1 finding
minor“Sometimes staff only stay 20 minutes. Nothing doesn't get done but staff are rushed.”
care planning
1 finding
minor“The care package was agreed a long time ago and not sure if it has been updated as we have more care calls now.”
record keeping
1 finding
minor“improvements needed in staffs' daily notes... Sometimes the language used to describe the support was misleading and examples were given.”
other
1 finding
minor“one person said they had to on occasion speak to staff about checking the shelf life of food for them before preparing meals.”