moderate“Some relatives raised with us that there has been at times no staff available... The registered manager told us there has been times they have been short staffed”
infection control
1 finding
minor“Relatives had mixed comments on what PPE wore when providing care and support in people's homes. The registered manager confirmed they will address this with staff”
staff competency
1 finding
minor“The people who support [family member] are variable, some good, some not quite so good.”