minor“some late calls were recorded and some staff were leaving before their allocated time was up”
moderate“three out of nine people told us staff were often late, and told us new staff were not always introduced to them before they turned up to support them”
communication with families
1 finding
minor“not all office staff understood the correct terminology when talking about people support needs”
staff training
1 finding
minor“We recommend the provider review the current communicate training with staff.”
governance
1 finding
moderate“of six complaints received, four had been dealt with in line with the provider's policy. The other two had been addressed by the time of the inspection.”
leadership
1 finding
moderate“The service did not currently have a manager registered with the Care Quality Commission.”
person centred care
1 finding
moderate“the organisation was unaware of the anxiety caused to many people by not knowing who was going to turn up to provide care on a particular day”
record keeping
1 finding
minor“Out of five care records we found one that had out of date risk assessments”