Northern Lifetime Limited, a specialist domiciliary case management agency for people with complex needs including brain injury, was rated Good overall at its first inspection. The service was well-led, person-centred and rehabilitation-focused, with experienced case managers, strong MCA practice and high satisfaction from people, relatives and professionals.
Strengths
· Strong learning ethos and staff enthusiasm for continuous development
· Comprehensive, person-centred assessments and care plans focused on rehabilitation post injury
· People empowered to select their own care team, providing good continuity of care
· Experienced case managers from diverse health and social care professional backgrounds
· Robust processes for recording and investigating accidents and incidents
Quality-Statement breakdown (17)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
safe: Using medicines safelyGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views; Respecting and promoting privacy, dignity and independenceGood
responsive: Planning personalised care; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Managers and staff being clear about their roles; Continuous learning and improving careGood
well-led: Promoting a positive culture; Working in partnership; Engaging and involving peopleGood
well-led: How the provider understands and acts on the duty of candourGood