Agency profile · CQC 1-9560565908

Promise House

Provider

Devine Care Ltd

Coventry · West Midlands · Active since 24/0

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

13/Apr/2023 - 00:00

Inspected 3 years ago

Inspection reports (1)

Record keeping

: “Some records needed further information adding to make sure individualised care was always provided consistently.”

minorGovernance: “Some of the providers policies and procedures were not specific to Promise House at the time of our visit.”

Strengths

· People felt safe and had developed meaningful relationships with staff who supported them consistently at planned times.
· Medicines were stored, administered and disposed of safely, with staff trained and regularly observed for competency.
· Staff completed safeguarding training and reported concerns promptly; manager reported concerns to local authority and CQC.
· Risks were assessed, regularly reviewed and well managed, with monthly accident/incident analysis to prevent recurrence.
· People were fully involved in care planning and reviews, with care tailored to individual needs, preferences and chosen times.