Violet Home Care Limited received a Good rating across all five key questions at its first comprehensive inspection in April 2022, with no failure themes identified. The service demonstrated safe, person-centred care delivered by well-trained staff under an approachable registered manager who maintained effective governance and partnership working.
Strengths
· Robust recruitment checks including DBS and references ensured staff suitability
· Comprehensive induction, mandatory training and unannounced competency spot checks in place
· Staff treated people with dignity, respect and compassion, building caring relationships
· Individualised, flexible care plans reflecting people's preferences, wishes and changing needs
· Registered manager was approachable, communicated well and actively sought feedback from people, relatives and staff
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safely; Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving care; Working in partnership with othersGood