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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Agency profile · CQC 1-9580205245

Best At Home (1) Southerton House

↗ View on cqc.org.uk⌖ See nearby

Provider

Best At Home Domiciliary Care Services Ltd

Merton · London · Active since 22/0

GoodHome-careRM: Bhoi, Sudha

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

16/Jun/2023 - 00:00

Inspected 2 years ago

Overview Inspections (3)Findings (6)Owner-management Methodology

6 findings across 4 themes

Every concern logged by inspectors

missed or late visits
2 findings
- critical“2411 calls were more than 45 minutes late. We also identified for 12642 calls; staff stayed less than half of the planned time.”
- moderate“They are meant to stay for half an hour, but they stay for around 10 minutes. Mostly there are two staff, sometimes there is only one”
governance
2 findings
- moderate“we found medicines audits were not always contemporaneous; in that we saw the same findings were recorded over several months.”
- moderate“the registered manager had not informed us of two incidents which required reporting to the regulatory body.”
staffing levels
1 finding

critical“The registered manager failed to ensure sufficient numbers of staff were deployed to keep people safe.”

record keeping

1 finding

minor“We checked the completed MAR and found these were completed accurately however were, on occasion, messy and illegible.”