KASE Care, a nurse-led domiciliary care agency supporting 11 people with complex health conditions, was rated Good overall at its first inspection across all five key questions. Minor issues were identified with incomplete pre-employment checks and outstanding MCA training, both being addressed by the registered manager.
Concerns (2)
moderate
Record keeping
: “some staff records did not contain a full employment history or references in line with Schedule 3 of The Health and Social Care Act.”
minorStaff training: “Not all staff had received MCA training. The registered manager confirmed MCA training had been booked.”
Strengths
· Safe management of medicines with training and competency checks
· Strong partnership working with healthcare professionals
· Person-centred care including 'Dom Care Plus' initiative supporting hobbies and interests
· Positive, open and learning culture promoted by registered manager
· Consistent staff team with no missed visits reported
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisionsNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure choice and controlNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships and follow interestsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive person-centred culture and duty of candourNot rated
well-led: Managers and staff being clear about their roles and regulatory requirementsNot rated
well-led: Engaging and involving people, the public and staffNot rated
well-led: Continuous learning and improving care; working in partnership with othersNot rated