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Stibbe Lofts, a small domiciliary care agency in Leicester, was rated Requires Improvement overall at its first inspection in April 2022, with breaches of Regulation 19 (fit and proper persons employed) and Regulation 17 (good governance) identified. While people spoke highly of caring, respectful staff and personalised care, significant gaps in recruitment checks, risk assessments, medicines auditing, and staff training undermined safety and governance.
Trust We Care Limited improved from Requires Improvement to Good following a focused inspection of safe, effective, and well-led domains, having remediated breaches of Regulations 17 and 19 identified at the previous inspection. Minor gaps remained in emergency protocol clarity and staff training completion, but overall leadership, recruitment, governance, and care practices were found to be effective.