ReadyCQC, a weekly field guide to CQC home-care regulation

ReadyCQC

criticalMedication management: “Medicines were not always administered safely... We observed this had not been completed in two people's records. In another person's record it had been completed incorrectly.”
criticalCare planning: “where risks had been appropriately identified the risk management plans were not always robust enough to clearly inform staff of the action needed to take to minimise the risks”
criticalPerson-centred care: “People's care was not always personalised. There was no information recorded on how people would like their personal care to be delivered and very limited information about people's lives”
criticalConsent / capacity: “The provider's processes for identifying and supporting people who lacked mental capacity were not robust... The provider had not always completed capacity assessments”
criticalGovernance: “Quality assurance systems such as audits were not being operated effectively as demonstrated by a number of shortfalls identified during the inspection.”
moderateMissed or late visits: “Relatives raised late calls as an ongoing issue, yet the provider had not prioritised monitoring call times to ensure people received their care at the agreed times.”
moderateCommunication with families: “People were not always notified when care staff were running late.”
moderateIncident learning: “there were no effective systems in place to analyse incidents and accidents to ensure lessons could be learnt to reduce the likelihood of an incident reoccurring”
moderateEnd-of-life care: “The registered manager was only recording information that was collated at the referral assessment stage, this meant staff did not have important information about what was important to care for people who were at the end of their life.”
moderateRecord keeping: “Accurate, complete and contemporaneous care records were not always maintained.”
moderateCultural competency: “People's protected characteristics under the Equality Act (2010), such as religion and disability were not recorded, and we could see no evidence if these were discussed with people”

New Generation Healthcare UK Ltd

Inspection reports (1)