Lifeway Care Ltd, a small domiciliary care agency in Leeds serving 6 people, received a Good rating across all five key questions on its first CQC inspection in November 2022. The service demonstrated safe, person-centred care with strong leadership, effective governance and consistently positive feedback from relatives.
Strengths
· Relatives consistently praised staff as kind, caring and professional, with all relatives stating they would recommend the service.
· Effective risk assessments and electronic monitoring system in place to ensure visits were completed as scheduled.
· Medicines management was well organised with regular audits conducted by the registered manager.
· Person-centred care plans reflected individual needs, preferences and routines, including for people with palliative needs.
· Strong quality assurance processes including regular audits on medication, care records and spot checks on staff performance.