DX Caring Services received a Good rating across all five key questions at its first CQC inspection in October 2022, with people and relatives reporting consistently positive experiences of safe, personalised and compassionate care. The registered manager demonstrated strong oversight through a compliance tracker, robust governance systems and an open learning culture, with no failures, breaches or complaints identified.
Strengths
· People felt safe and gave consistently positive feedback about care quality and staff attitudes.
· Robust recruitment processes including DBS checks and references before staff commenced work.
· Staff received training in safeguarding, first aid, moving and handling, and medicines administration with competency checks.
· Consistent care delivery with small staff teams who knew people well and developed good relationships.
· Registered manager maintained a 'compliance tracker' providing clear oversight and prompt action on any shortfalls.
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candour; quality performance and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood