moderate“As they were not registered for Caremark Three Rivers, this meant the service did not have a registered manager as is required.”
governance
1 finding
moderate“As a result of not having a registered manager we have applied a limiter. This means the service cannot be rated above requires improvement in the well-led section”
missed or late visits
1 finding
minor“Some people had experienced occasions where their care visits were late, however they confirmed they were notified in these circumstances”
staffing levels
1 finding
minor“some felt that travel time between visits was not always sufficient. One member of staff told us, 'The allocated call times are well managed, the traveling time is five minutes but certain areas it should be between seven and ten minutes.'”