South Cheshire Senior Care Ltd received a Good rating across all five key questions at its first inspection since registering under this provider in October 2020. The service demonstrated strong person-centred care, safe recruitment and medicines management, consistent staffing, and effective governance underpinned by an open and supportive leadership culture.
Strengths
· Consistent staffing with strong continuity; people reported having the same carers for many years, supporting trust and familiarity.
· Safe recruitment practices in place including DBS checks, induction, and shadow shifts for all new staff.
· Medicines managed safely by trained and competency-checked staff with electronic recording and auditing.
· Person-centred care plans developed with involvement of people, relatives and health professionals, reviewed regularly.
· Open and supportive leadership culture praised by staff, people and relatives; registered manager described as approachable and flexible.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier livesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Continuous learning and improving careGood