Atlantic Way Care, a supported living service for five people, was rated Good across all five key questions at its first inspection in April-May 2022. While recruitment difficulties meant additional one-to-one hours were not always covered, core hours were met and the provider was transparent with the local authority and actively recruiting.
Concerns (2)
moderate
Staffing levels
: “the service was unable to always cover people's additional one to one hours”
moderateStaffing levels: “The registered manager confirmed they had experienced difficulties with staffing, largely due to recruitment difficulties.”
Strengths
· People felt safe and supported by staff in their homes
· Staff were kind, caring and compassionate; relatives described them as 'magic'
· Personalised care planning commended by a local continuing healthcare nurse as 'the best person centred and collaborative care planning'
· Robust diabetes protocol developed with health professionals and bespoke staff training
· Effective recruitment and selection processes including DBS checks and references
Quality-Statement breakdown (18)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidance (MCA)Good
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needs (AIS)Good
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Managers and staff being clear about roles, quality, risks and regulatory requirements; duty of candour; continuous learningGood
well-led: Promoting a positive person-centred culture; engaging people, public and staffGood