moderate“We were not always assured that staff training was of a sufficient standard. It is expected that the provider follow the Care Certificate Standards when providing training for staff.”
moderate“On induction, staff were completing up to 24 courses in one day.”
moderate“People using the service had mental health support needs. There was no formal training in supporting people with mental health conditions.”
governance
1 finding
minor“Some checks on documentation were not always recorded, to evidence they had taken place and actions taken.”
record keeping
1 finding
minor“Some checks on documentation were not always recorded, to evidence they had taken place and actions taken. The registered manager told us they would begin recording these checks and formalising them.”