First inspection of Bluebird Care (Chesterfield & NE Derbyshire), a domiciliary care agency supporting 22 people, rated Good across all five key questions. Inspectors found safe, effective, caring, responsive and well-led care underpinned by detailed electronic care planning, consistent staffing, robust governance and positive feedback from people, relatives and professionals.
Strengths
· Regular team of care staff providing consistent care; people reported staff were punctual and stayed allotted time
· Detailed, person-centred electronic care plans developed with people and relatives, updated in real time
· Robust risk assessments covering environment, moving and handling, and medicines
· Safe recruitment processes including DBS and pre-employment checks
· Staff received safeguarding, medicines and PPE training with competency checks and supervision
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrongGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; supporting people to access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about roles; understanding quality performance, risks and regulatory requirements; continuous learningGood
well-led: Engaging and involving people using the service, the public and staffGood