minor“"They do what they can, sometimes we can ring, they do not pass on the information, we as a family have to then chase them, this is not good."”
minor“staff meetings would be better if they were held at the service office rather than in public held places where there is a possibility of conversations being over heard.”
governance
2 findings
minor“We saw inconsistencies in the way some audits had been carried out. The manager acknowledged they were aware of these as they were still getting acquainted with the new computerised software.”
critical“the care plan audits lacked evidence of actions taken...There were no record of health and safety, staffing and staff training audits.”
staff training
2 findings
critical“16 of the 20 staff had not completed the fire safety course, health and safety training and infection control.”
critical“one member of staff was overdue moving and handling training, safeguarding and medication training.”
medication management
1 finding
moderate“We found a safeguarding alert had been raised following a medication error that had occurred earlier on in the year. We saw this issue had been investigated and that additional training was in the process of being rolled out.”
supervision appraisal
1 finding
moderate“The registered manager told us regular 'spot checks' were carried out to assess staff's performance...However no record was kept of these checks.”
complaints handling
1 finding
minor“we brought to the attention of the registered manager the need to record all complaints, showing clearly how they were addressed.”