First inspection of this newly registered domiciliary reablement service rated Good across all five key questions, with people, relatives and professionals describing exceptional, person-centred care. The service demonstrated robust safeguarding, effective partnership working, strong leadership and a positive, empowering culture.
Strengths
· Person-centred care with high-quality, tailored reablement support that helped people regain independence
· Highly motivated, well-trained and supportive staff who built positive, trusting relationships with people
· Robust systems and processes for safeguarding, risk assessment, and medicines management
· Strong, inclusive leadership with effective governance and a clear vision for high-quality care
· Effective partnership working with health and social care professionals, facilitating hospital discharges and avoiding admissions