Co-operative Care Colne Valley achieved a Good rating across all five key questions at its first CQC inspection, with people and relatives consistently praising the caring, skilled and responsive staff team. Minor gaps in care plan documentation and PRN medicines guidance were identified but addressed promptly by the registered manager during the inspection.
Concerns (3)
minor
Care planning
: “written care plans did not always reflect the same level of detail...One person's care record did not adequately show the risks associated with equipment they used to support with mobility.”
minorMedication management: “The guidance in people's care records in respect of 'as and when required' (PRN) medicines needed some improvement.”
minorRecord keeping: “This information was accessed by staff electronically but was not always transferred into people's care plans.”
Strengths
· Consistent staff team with low turnover of workers supporting each person, promoting continuity of care
· Strong safeguarding culture with staff trained and aware of responsibilities to report concerns
· Robust recruitment processes including timely DBS checks
· Regular staff supervisions, appraisals, observations and ongoing training programme
· Proactive partnership working with healthcare professionals including GPs, OTs and chiropodists