Bellastouch Ltd received a Good rating across all five key questions at its first CQC inspection in May 2023, with the single person using the service expressing high satisfaction with personalised, skilled and respectful care. Governance systems, recruitment practices, risk management and staff training were all found to be robust and effective.
Strengths
· Person spoke positively about care received, describing carer as 'very experienced and skilled' and 'very professional'
· Robust safeguarding policies and procedures in place with staff demonstrating good understanding
· Safe recruitment practices with full pre-employment checks including DBS completed before staff started work
· Medicines management systems in place including MAR charts, PRN protocols and up-to-date staff training
· People involved in assessing and planning their own care and support needs
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Using medicines safelyGood
safe: Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
effective: Supporting people to live healthier lives, access healthcare services and supportGood
effective: Staff support: induction, training, skills and experienceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Continuous learning and improving care; Managers and staff being clear about their rolesGood
well-led: Engaging and involving people using the service, the public and staffGood