Candlelight Care (Corsley) was rated Good overall at its first inspection, with positive feedback about safe, kind, person-centred care from a well-supported staff team. CQC recommended strengthening quality assurance arrangements, noting gaps in feedback analysis, absence of staff surveys, and no system to cross-check medication records in people's homes.
Concerns (3)
moderate
Medication management
: “There was no system in place to cross check medication in people's homes with administration records.”
moderateGovernance: “Some systems were in place to monitor the quality of care provided. However, the systems in place did not effectively monitor all aspects of the service.”
minorOther: “Although feedback had been sought from people using the service it had not been analysed and no staff surveys had been carried out.”
Strengths
· People felt safe and were cared for by staff who knew how to keep them safe
· Staff were trained, knowledgeable and well supported with regular supervision and spot checks
· Robust recruitment procedures followed
· Person-centred care plans with detailed preferences
· Kind, compassionate staff who respected privacy and dignity (dignity champion in post)
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Staffing and recruitmentNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies; supporting people to access healthcareNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Continuous learning and improving careNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: Duty of candour; managers and staff being clear about their rolesNot rated
well-led: Engaging and involving people using the service, the public and staffNot rated
well-led: Working in partnership with othersNot rated