First inspection of Opal Carers Ltd, a small domiciliary care agency supporting three people, rated Good overall and across all five key questions. Inspectors found people were safe, well-cared for and supported by a knowledgeable registered manager who worked proactively with families and healthcare professionals.
Strengths
· Staff trained to safeguard people from abuse and manage risks effectively
· Safe recruitment practices including criminal records checks on new staff
· Medicines administered safely and on time, with competency checks and audits
· Strong infection prevention and control practices, including PPE use and food hygiene training
· People and families involved in care planning and assessments from the outset
Quality-Statement breakdown (20)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink and access healthcare servicesGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff clear about roles, quality performance, risks and regulatory requirements; duty of candourGood