Helping Hands Braintree, a domiciliary care agency supporting 20 people, was rated Good across all five key questions at its first inspection. Care was safe, person-centred and well-led, with the only minor area for improvement being the recording of people's gender, ethnicity and culture as protected characteristics.
Concerns (1)
minor
Cultural competency
: “people's gender, ethnicity and culture had not been considered. The registered manager agreed to look at this, amend and include these going forward.”
Strengths
· Sufficient staffing with robust recruitment checks including DBS
· Safe medicines administration with regular MAR audits and staff competency checks
· Effective infection prevention and control including COVID-19 management
· Person-centred care planning regularly reviewed
· Strong staff training meeting Care Certificate standards with induction and shadowing
Quality-Statement breakdown (23)
safe: Staffing and recruitmentNot rated
safe: Systems and processes to safeguard people from the risk of abuseNot rated
safe: Assessing risk, safety monitoring and managementNot rated
safe: Using medicines safelyNot rated
safe: Preventing and controlling infectionNot rated
safe: Learning lessons when things go wrongNot rated
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawNot rated
effective: Staff support: induction, training, skills and experienceNot rated
effective: Supporting people to eat and drink enough to maintain a balanced dietNot rated
effective: Staff working with other agencies to provide consistent, effective, timely careNot rated
effective: Ensuring consent to care and treatment in line with law and guidanceNot rated
caring: Ensuring people are well treated and supported; respecting equality and diversityNot rated
caring: Supporting people to express their views and be involved in making decisions about their careNot rated
caring: Respecting and promoting people's privacy, dignity and independenceNot rated
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesNot rated
responsive: Meeting people's communication needsNot rated
responsive: Supporting people to develop and maintain relationships to avoid social isolationNot rated
responsive: Improving care quality in response to complaints or concernsNot rated
responsive: End of life care and supportNot rated
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringNot rated
well-led: How the provider understands and acts on the duty of candourNot rated
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsNot rated
well-led: Engaging and involving people using the service, the public and staff; Continuous learning; Working in partnershipNot rated