Reach Healthcare Solutions Limited received an overall rating of Good across all five key questions at its first inspection since registration. The domiciliary service supporting 12 adults and children with complex health needs was praised for its skilled nurse-led management, person-centred care, safe medicines and recruitment practices, and strong partnership working.
Strengths
· Very positive feedback from people, relatives and professionals about the kindness and skill of staff
· Detailed person-centred care plans and risk assessments for people with complex health needs
· Strong clinical leadership with nurse managers providing on-call support and training
· Safe recruitment processes including DBS checks and references
· Effective medicines management with annual training, competency spot checks and regular audits
Quality-Statement breakdown (22)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standardsGood
effective: Staff support: induction, training, skills and experienceGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and respecting privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and controlGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships and follow interestsGood
responsive: Improving care quality in response to complaints or concernsGood
responsive: End of life care and supportGood
well-led: Promoting a positive person-centred culture and duty of candourGood
well-led: Managers and staff being clear about roles, quality, risks and regulatory requirementsGood
well-led: Engaging and involving people, public and staffGood
well-led: Continuous learning and improving care; working in partnership with othersGood