moderate“Audits and checks had been carried out...However, they were not always effective as they had not identified issues we found.”
minor“Surveys of people's views...The registered manager had responded to some but not all of the issues.”
care planning
1 finding
moderate“for people with mobility needs, there was little information as to how to assist them.”
record keeping
1 finding
minor“Care plans did not fully detail the person's personal history such as family, previous employment and their interests and hobbies.”
staff training
1 finding
moderate“Staff training was relevant but did not contain all issues staff needed to be aware of, such as some people's health conditions.”
supervision appraisal
1 finding
moderate“Staff had received supervision, though this had been sporadic. The registered manager said this was recognised and was being planned to take place more frequently.”
staffing levels
1 finding
minor“A representative of a person using the service said that there was a missed call two months prior to this inspection.”
staff competency
1 finding
moderate“references for one staff member had not been sought from the last employer, which could have revealed issues of concern.”