Medstar Care & Support Ltd received a Good rating across all five key questions at its May 2022 inspection, maintaining the rating from its previous 2017 inspection. The service demonstrated strong person-centred care, robust medicines and risk management, consistent staffing, and an open, empowering culture led by a highly regarded registered manager, with no areas of concern identified.
Strengths
· People were treated as partners in their care with maximum choice and control, supported in the least restrictive way possible.
· Consistent staffing enabled strong relationships and thorough understanding of individual needs.
· Robust medicines management including individual Medication Passports, locked cabinets, competency assessments and timely administration.
· Comprehensive risk assessments with proactive and reactive strategies, regularly reviewed and updated.
· Person-centred care plans using pictures and simple language, including tailored Positive Behaviour Support plans developed with psychologists.
Quality-Statement breakdown (21)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and management; Learning lessons when things go wrongGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies; Supporting people to live healthier lives and access healthcareGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityGood
caring: Supporting people to express their views and be involved in making decisions about their careGood
caring: Respecting and promoting people's privacy, dignity and independenceGood
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferencesGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships; support to follow interests and take part in activitiesGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving care; duty of candourGood