Agency profile · CQC 1-9901020686

Home Instead Crowborough, Tenterden & Rye

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Provider

Espinas Group Limited

East Sussex · South East · Active since 23/1

GoodHome-care

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

3 years ago

17/Aug/2022 - 00:00

Inspected 3 years ago

Overview Inspections (1)Findings (1)Owner-management Methodology

Inspection reports (1)

Inspection report · 2022-08-17
Framework: KLOE · 17 pages · 97 KB · PDF
Good
safe: Goodeffective: Goodcaring: Goodresponsive: Goodwell-led: Good
Home Instead Senior Care Crowborough was rated Good across all five key questions at this first inspection of the newly registered domiciliary care agency. People felt safe, received person-centred care from kind, well-trained staff, and the service was visibly led with effective governance and feedback systems.
Concerns (1)
- minor

Communication with families

: “Professionals told us that the staff worked well with them but that communications between them and managers when making appointments could be improved.”

Strengths

· Safe recruitment with DBS checks completed before employment
· Risk assessments regularly reviewed and updated following incidents
· Enough staff with no missed appointments and contingency for delays
· Medicines training and electronic MAR records monitored remotely by registered manager
· Staff induction, regular supervision and annual appraisals

Quality-Statement breakdown (5)

safe: Is the service safe?Good
effective: Is the service effective?Good
caring: Is the service caring?Good
responsive: Is the service responsive?Good
well-led: Is the service well-led?Good