critical“The registered person had not established an effective system to enable them to ensure compliance with their legal obligations and the regulations.”
moderate“Some key information had not been included such as timescales to complete actions and the names of the senior staff responsible for completing the actions.”
care planning
1 finding
critical“for one person living with diabetes, their risk assessment did not contain clear and specific instructions for staff about what to do if the person became unwell.”
consent capacity
1 finding
critical
“The registered manager had not sought and recorded people's consent to receiving care and support. When we requested evidence of signed consent forms...these were not provided.”
record keeping
1 finding
moderate“there were no records of these interactions [with healthcare professionals].”