minor“We found parts of the care plan lacked sufficient detail to ensure staff would have all the relevant information about the person's routines and preferences.”
other
1 finding
minor“the provider had not carried out an internal environment risk assessment so we could not be sure all potential hazards have been identified including fire safety issues.”
missed or late visits
1 finding
minor“The person had complained about the care workers timekeeping and had asked the registered manager to replace the care worker.”