Brockwell Care, a small domiciliary care agency supporting four young people with complex needs in London, maintained its Good rating across all five key questions following a focused inspection in November 2022. The service demonstrated safe, well-led practice with robust safeguarding, thorough recruitment, effective medicines management, and an open, person-centred culture supported by strong quality assurance systems.
Strengths
· Thorough recruitment procedure with scenario-based interviews, DBS checks, references, and a 3-month probationary period
· Medicines safely administered, regularly audited, and appropriately stored and disposed of
· Risk assessments integrated into care plans and regularly reviewed as people's needs changed
· Open, inclusive and positive culture with clear lines of communication and staff accountability
· Robust quality assurance system with key performance indicators, regular audits, and weekly local authority reports
Quality-Statement breakdown (11)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: How the provider understands and acts on the duty of candourGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Engaging and involving people using the service, the public and staff; Working in partnership with othersGood
well-led: Continuous learning and improving careGood