moderate“Pre-assessments had not been carried out in detail to ensure the service was able to provide person-centred support to people. We found care plans did not include peoples preferences on how they would like to be supported”
moderate“Care plans were generic and required further information to ensure people received personalised support... did not include people's preference on how they would like to be supported such as with showers.”
governance
1 finding
moderate“As the registered manager supported people, robust audit systems were not in place. The registered manager told us she was planning to recruit staff, once they had been recruited robust audit systems would be introduced.”