Angel Home Care achieved an overall Good rating at its first inspection, with an Outstanding in Caring driven by exceptional person-centred practice, deep community engagement, and staff consistently going above and beyond for the people they supported. No regulatory breaches or failure themes were identified across any of the five key questions.
Strengths
· Staff went above and beyond, providing cooked Christmas lunches for 15 isolated people and taking photos of sunrises/gardens for housebound residents.
· Provider nurtured strong community ties, offering the office as a warm space, delivering dementia training to local businesses, and purchasing a defibrillator for public use.
· 100% of survey respondents said they would recommend Angel Home Care to others.
· Robust risk monitoring via electronic care planning system, including alerts for constipation risks and photographic wound tracking.
· Safe recruitment with DBS checks, structured induction, regular supervision, spot checks and appraisals for all staff.
Quality-Statement breakdown (23)
safe: Systems and processes to safeguard people from the risk of abuseGood
safe: Assessing risk, safety monitoring and managementGood
safe: Staffing and recruitmentGood
safe: Using medicines safelyGood
safe: Preventing and controlling infectionGood
safe: Learning lessons when things go wrongGood
effective: Assessing people's needs and choices; delivering care in line with standards, guidance and the lawGood
effective: Staff support: induction, training, skills and experienceGood
effective: Supporting people to eat and drink enough to maintain a balanced dietGood
effective: Staff working with other agencies to provide consistent, effective, timely careGood
effective: Ensuring consent to care and treatment in line with law and guidanceGood
caring: Ensuring people are well treated and supported; respecting equality and diversityOutstanding
caring: Respecting and promoting people's privacy, dignity and independenceOutstanding
caring: Supporting people to express their views and be involved in making decisions about their careOutstanding
responsive: Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and supportGood
responsive: Meeting people's communication needsGood
responsive: Supporting people to develop and maintain relationships to avoid social isolationGood
responsive: Improving care quality in response to complaints or concernsGood
well-led: Promoting a positive culture that is person-centred, open, inclusive and empoweringGood
well-led: Engaging and involving people using the service, the public and staffGood
well-led: Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirementsGood
well-led: Continuous learning and improving careGood
well-led: How the provider understands and acts on the duty of candourGood