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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 12 home-care agencies

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12

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

12 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Shephards Care Services Ltd · Birmingham

RM: Ketema Tefera, Tigist

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency ✓other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London North East North West South East South West ✓West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Other

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care planningconsent capacityend of life care

West Midlands

Requires improvement

3 years ago

2

20^10c

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Care Is Where The Heart Is Ltd

Care Is Where The Heart Is Ltd · Wolverhampton

RM: Ogbonna, Joycare planningcommunication with familiescomplaints handling

Requires improvement

Copthorne Complete Home Care Limited★

Copthorne Complete Home Care Limited · Shropshire

RM: Masango, Thamarycare planningcommunication with familiescomplaints handling

Global Caring Coventry

Global Caring Group Ltd · Coventry

Glow Care Ltd · Coventry

Requires improvement

IHI Care Services Limited★

IHI Care Services Limited · Birmingham

RM: Dahya, Arifaligovernanceotherrecord keeping

Edge View Homes Limited · Wolverhampton

M N Pulse Solutions★

M N Pulse Solutions Ltd · Worcestershire

RM: Nkomo, Nomvuyocare planningcommunication with familiesconsent capacity

Requires improvement

Milestones Support Services★

Milestones Private Limited · Coventry

RM: Gatsi, Maviscare planningconsent capacitygovernance

Requires improvement

Passion 4 Care Ltd · Birmingham

Requires improvement

Priory Supported Living West Midlands

Priory Supported Living Limited · Dudley

The Nurse International Ltd

The Nurse International Ltd · Birmingham

RM: Ritchie, Wendycare planninggovernanceleadership

Requires improvement

Showing 12 of 12

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