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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 89 home-care agencies

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89

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding ✓Good Requires improvement Inadequate

League table

89 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Abbeyfield Hope Bank View

Abbeyfield Society (The) · Sunderland

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency other

Severity:critical moderate ✓minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Elliott, Kimberley

care planninggovernanceincident learning

North East

Good

4 months ago

4 (2✓)

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Abbie Udall Associates Limited★

Abbie Udall Associates Limited · Middlesbrough

RM: Udall, Abbiecare planning

Absolute Quality Care★

Absolute Quality Care Ltd · Newcastle upon Tyne

RM: Charlton, Elainecare planningconsent capacitymedication management

Age UK - Northumberland

Age UK Northumberland · Northumberland

RM: Davies, Deborahcare planningcommunication with familiescomplaints handling

Aspire Supported Living

Aspire Healthcare Limited · Newcastle upon Tyne

BJP Home Support Limited

BJP Home Support Limited · Redcar and Cleveland

RM: Wells, Hayleycare planningconsent capacitymedication management

Beechfield Care & Support Limited

Beechfield Care & Support Limited · County Durham

RM: Deere, Carolgovernance

Bell View Help at Home Ltd

Bell View Help at Home Limited · Northumberland

RM: Wood, Catherinemedication management

Best Options Agency★

Best Options Agency Limited · Northumberland

RM: Akinsola, Ayodeji Akinyemiincident learningperson centred carerecord keeping

Bluebird Care (Northumberland South)

WA & S Associates Ltd · Northumberland

Bluebird Care South Tyneside, Newcastle and Darlington

D. J. Haswell Limited · South Tyneside

RM: Nesbitt, Johnconsent capacitymedication managementrecord keeping

Education and Services for People with Autism Limited · Newcastle upon Tyne

RM: Hall, Ruthstaff competencystaffing levels

Care & Support Solutions★

Care & Support Solutions (North East) Limited · Stockton-on-Tees

RM: Ellenor, Annegovernancestaff training

Care Link Northern Limited★

Care Link Northern Limited · Hartlepool

RM: Ashley, Angelagovernanceleadershiprecord keeping

Care Matters (Homecare) Limited Darlington

Care Matters (Homecare) Limited · Darlington

RM: Broom, Michelleleadershipstaff training

Care and Protect UK

Care and Protect UK Limited · County Durham

Care4u · Gateshead

Careline Berwick

Care Line Homecare Limited · Northumberland

RM: Russell, Daniellecare planningconsent capacitygovernance

Careline Homecare (Middlesbrough)

Care Line Homecare Limited · Redcar and Cleveland

RM: Stobbs, Catherinestaff training

Cavendish Homecare Ltd

Cavendish Homecare Ltd · Northumberland

RM: Simpson, Lynettecomplaints handlingmedication managementrecord keeping

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

South Tyneside MBC · South Tyneside

RM: Whitley, Rachelcare planningend of life caregovernance

Comfort Call - Sunderland

Comfort Call Limited · Sunderland

RM: Donoghue, Nicolecommunication with familiescomplaints handlingleadership

Comfort Call Gateshead

Comfort Call Limited · Gateshead

RM: Young, Carolannecare planningcommunication with familiescomplaints handling

Comfort Call Middlesbrough

Comfort Call Limited · Redcar and Cleveland

RM: Groves, Charlottemissed or late visits

Comfort Call Newcastle

Comfort Call Limited · Newcastle upon Tyne

RM: Dixon, Emmacare planninggovernancerecord keeping

Comfort Call-Stockton

Comfort Call Limited · Stockton-on-Tees

RM: Darby, Clairecommunication with familiesotherrecord keeping

Compassionate Professional Care Services Limited★

Compassionate Professional Care Services Limited · Stockton-on-Tees

RM: Pickles, Suzannecare planninggovernanceinfection control

Creative Support - Durham Services

Creative Support Limited · Stockton-on-Tees

RM: Bellwood-High, Allisonleadershipmedication managementstaff training

Deaconstar Limited

Deaconstar Ltd · County Durham

RM: Robinson, Sionahmedication managementrecord keeping

Dunston Community Centre★

Homecare North East CIC · Gateshead

RM: De-Vere, Sophiegovernancerecord keeping

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Easterside Community Hub

Hand 2 Hold Limited · Middlesbrough

RM: Sigsworth, Rachelcare planninggovernancestaffing levels

Essential Care and Support Ltd

Essential Care & Support Ltd · County Durham

RM: Scothern, Charlenegovernancemedication management

Eternity Care Ltd★

Eternity Care Ltd · Gateshead

RM: Munesu, Hannahmissed or late visits

Forget me not homecare services ltd★

Forget me not homecare services Ltd · Northumberland

RM: Clements, Rachelcare planninggovernancesupervision appraisal

Genius Care Limited★

Genius Care Limited · North Tyneside

RM: Dina, Comfortcare planninggovernanceinfection control

HF Trust North East

HF Trust Limited · North Tyneside

RM: Macinnes, Paulacommunication with familiesrecord keepingsafeguarding

South Tyneside MBC · South Tyneside

RM: Whitley, Rachelcare planninggovernanceincident learning

Helping Hands - West Northumberland

HH Community Care Limited · Northumberland

RM: Smith, Pamelacommunication with families

Helping Hands Sunderland

Midshires Care Limited · Sunderland

RM: Winn, Courtneymedication managementstaffing levels

Home Instead Tyne Valley

Tyne Valley Home Care LTD · Northumberland

RM: Webb, Angelagovernanceleadershipmedication management

Housing 21 - Marigold Court

Housing 21 · Gateshead

Housing 21 - Rowan Croft

Housing 21 · North Tyneside

Human Support Group Limited - Durham

The Human Support Group Limited · County Durham

RM: Stobbart, Lindsaygovernance

Include 'In' Autism★

Include 'In' Autism community interest company · Sunderland

RM: Jevon, Aimeecare planningcommunication with familiesgovernance

KEYFORT North East

KEYFORT Group Limited · Gateshead

RM: Cox, Saracommunication with familiessupervision appraisal

Langley House Care Centre

Langley House Care Home Ltd · County Durham

RM: Nicholson, Joeannecare planningcommunication with familiesconsent capacity

Lifeways Community Care (Sunderland)

Lifeways Community Care Limited · Sunderland

RM: Goodey, Gemmagovernancestaffing levels

Lincoln Healthcare Group Limited

Lincoln Healthcare Group Limited · Newcastle upon Tyne

RM: Young, Nicolagovernancemedication managementsupervision appraisal

Showing 50 of 89

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