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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 32 home-care agencies

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32

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Owner-managed shown

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

32 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Age UK - Northumberland

Age UK Northumberland · Northumberland

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning ✓staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency other

Severity:critical moderate minor

Inspection report data

Any ✓Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Davies, Deborah

care planningcommunication with familiescomplaints handling

North East

Good

6 years ago

4

16^5c

→

Aspire Supported Living

Aspire Healthcare Limited · Newcastle upon Tyne

Aurora Home Care Ltd

Aurora Home Care Ltd · Northumberland

RM: Hoadley, Taracare planningcommunication with familiesgovernance

Butterwick Hospice

Butterwick Limited · County Durham

RM: Massingham, Allanacare planningconsent capacitycultural competency

Care & Support Solutions★

Care & Support Solutions (North East) Limited · Stockton-on-Tees

RM: Ellenor, Annegovernancestaff training

Care Link Northern Limited★

Care Link Northern Limited · Hartlepool

RM: Ashley, Angelagovernanceleadershiprecord keeping

Care Matters (Homecare) Limited Darlington

Care Matters (Homecare) Limited · Darlington

RM: Broom, Michelleleadershipstaff training

Careline Berwick

Care Line Homecare Limited · Northumberland

RM: Russell, Daniellecare planningconsent capacitygovernance

Careline Homecare (Middlesbrough)

Care Line Homecare Limited · Redcar and Cleveland

RM: Stobbs, Catherinestaff training

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

South Tyneside MBC · South Tyneside

RM: Whitley, Rachelcare planningend of life caregovernance

Creative Support - Durham Services

Creative Support Limited · Stockton-on-Tees

RM: Bellwood-High, Allisonleadershipmedication managementstaff training

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Genius Care Limited★

Genius Care Limited · North Tyneside

RM: Dina, Comfortcare planninggovernanceinfection control

Hales Group Limited - North East

Hales Group Limited · Gateshead

RM: Johnson, Mollycommunication with familiescomplaints handlinggovernance

Housing 21 - Rowan Croft

Housing 21 · North Tyneside

Include 'In' Autism★

Include 'In' Autism community interest company · Sunderland

RM: Jevon, Aimeecare planningcommunication with familiesgovernance

New Vision Care Services★

New Vision Care Services Limited · County Durham

RM: Ali, Petronellacare planninggovernanceincident learning

North East Autism Society

North East Autism Society · County Durham

RM: Richmond, Christinemedication managementstaff trainingstaffing levels

Nupath Care Northumberland

HH Community Care Limited · Northumberland

RM: Vitty, Sandraconsent capacityinfection controlmedication management

Portland Domiciliary Service

Bondcare Willington Limited · County Durham

Requires improvement

Potensial North East Supported Living

Potensial Limited · Darlington

RM: Dalgleish, Elizabethcare planninggovernanceincident learning

Real Life Options - Newcastle and Durham

Real Life Options · Newcastle upon Tyne

RM: Murphy, Kathaleenmedication managementstaff trainingstaffing levels

SNE Care Services Ltd

SNE Care Services Ltd · Redcar and Cleveland

RM: Hugill, Traceycare planninggovernanceleadership

Seco Support (North East)

Seco Support Limited · Gateshead

RM: Carroll, Nicolagovernancerecord keepingstaff training

South Tees Home Support Service

Middlesbrough Borough Council · Middlesbrough

RM: Baxter, Jacquelinegovernancemedication managementrecord keeping

St Anne's Community Services- South Tyneside

St Anne's Community Services · South Tyneside

RM: Hodgson, Lindsay-Mariegovernancestaff training

The Care and Support Group Tyneside

The Care and Support Group Ltd · Newcastle upon Tyne

Time to Care Specialist Support Services Limited★

Time to Care Specialist Support Services Limited · Northumberland

RM: Simpson, Rosalindcare planningcommunication with familiescomplaints handling

United Response - Newcastle DCA

United Response · Newcastle upon Tyne

RM: Wright, Denisecommunication with familiesgovernanceinfection control

Walker&Harrison Care

Walker & Harrison Care Limited · Middlesbrough

RM: Walker, Amygovernanceleadershipmedication management

Westhome Care Services Limited

Westhome Care Services Limited · Sunderland

RM: Goudie, Mariecare planningcommunication with familiescomplaints handling

Showing 32 of 32

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