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Directory · 46 home-care agencies
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Matching agencies
46
of total tracked
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46
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Owner-managed shown
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46 agencies match
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Overall rating
Last inspection
Latest report
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#
Agency
Region
Rating
Last inspect
Reports
Findings
1
Age UK - Northumberland
Age UK Northumberland
· Northumberland
effective
Outstanding
Good
Requires improvement
Inadequate
caring
Outstanding
Good
Requires improvement
Inadequate
responsive
Outstanding
Good
Requires improvement
Inadequate
well-led
Outstanding
Good
Requires improvement
Inadequate
Owner-managed
✓
Any
Owner-managed
Not owner-managed
Failure themes (extracted)
medication management
missed or late visits
care planning
staff training
staff competency
staffing levels
supervision appraisal
safeguarding
incident learning
governance
✓
leadership
person centred care
✓
communication with families
complaints handling
infection control
record keeping
consent capacity
end of life care
cultural competency
other
Severity:
critical
moderate
minor
Inspection report data
✓
Any
Has reports
No reports
✓
Any
Findings extracted
Not extracted
Inspection freshness
✓
Any
Inspected since 2024
Last inspected 2022–23
Last inspected ≤2021
Never inspected
Provider size
✓
Any size
Single branch
2–9 branches
10–49 branches
50+ branches
Region
East
East Midlands
London
✓
North East
North West
South East
South West
West Midlands
Yorkshire & Humberside
Framework
KLOE
SAF
ASC2026
unknown
Latest report date
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RM:
Davies, Deborah
care planning
communication with families
complaints handling
North East
Good
6 years ago
4
16
5c
→
2
Ascot Care Agency
Mr Gareth Nesbit
· Darlington
North East
Requires improvement
2 years ago
3
(1✓)
5
→
3
Aspire Supported Living
Aspire Healthcare Limited
· Newcastle upon Tyne
North East
Good
6 years ago
2
13
1c
→
4
Aurora Home Care Ltd
Aurora Home Care Ltd
· Northumberland
RM:
Hoadley, Tara
care planning
communication with families
governance
North East
Not Rated
4 months ago
7
(2✓)
21
5c
→
5
Bluebird Care (Northumberland South)
WA & S Associates Ltd
· Northumberland
North East
Good
2 years ago
3
3
→
6
Butterwick Hospice
Butterwick Limited
· County Durham
RM:
Massingham, Allana
care planning
consent capacity
cultural competency
North East
Inadequate
4 years ago
9
(1✓)
13
8c
→
7
Care Link Northern Limited
★
Care Link Northern Limited
· Hartlepool
RM:
Ashley, Angela
governance
leadership
record keeping
North East
Good
3 years ago
3
(1✓)
5
→
8
Care Matters (Homecare) Limited Darlington
Care Matters (Homecare) Limited
· Darlington
RM:
Broom, Michelle
leadership
staff training
North East
Good
3 years ago
3
(1✓)
2
→
9
Care and Protect UK
Care and Protect UK Limited
· County Durham
North East
Good
2 years ago
2
5
→
10
Cera South Tyneside
Cera Homecare Limited
· South Tyneside
RM:
Riley, Jayne
communication with families
leadership
missed or late visits
North East
Good
4 years ago
1
6
→
11
Comfort Call - Sunderland
Comfort Call Limited
· Sunderland
RM:
Donoghue, Nicole
communication with families
complaints handling
leadership
North East
Good
3 years ago
1
4
→
12
Comfort Call Gateshead
Comfort Call Limited
· Gateshead
RM:
Young, Carolanne
care planning
communication with families
complaints handling
North East
Good
3 years ago
6
(2✓)
4
→
13
Comfort Call-Stockton
Comfort Call Limited
· Stockton-on-Tees
RM:
Darby, Claire
communication with families
other
record keeping
North East
Good
5 years ago
1
4
→
14
Creative Support - Durham Services
Creative Support Limited
· Stockton-on-Tees
RM:
Bellwood-High, Allison
leadership
medication management
staff training
North East
Good
8 years ago
2
9
→
15
E2E Homecare
★
E2E Homecare Ltd
· Gateshead
RM:
Tendai, Lynette
care planning
communication with families
complaints handling
North East
Requires improvement
1 year ago
2
(1✓)
12
5c
→
16
HF Trust North East
HF Trust Limited
· North Tyneside
RM:
Macinnes, Paula
communication with families
record keeping
safeguarding
North East
Good
2 years ago
2
(1✓)
4
→
17
Hales Group Limited - North East
Hales Group Limited
· Gateshead
RM:
Johnson, Molly
communication with families
complaints handling
governance
North East
Not Rated
4 months ago
4
(2✓)
24
12c
→
18
Helping Hands - West Northumberland
HH Community Care Limited
· Northumberland
RM:
Smith, Pamela
communication with families
North East
Good
3 years ago
3
(1✓)
1
→
19
Home Instead Tyne Valley
Tyne Valley Home Care LTD
· Northumberland
RM:
Webb, Angela
governance
leadership
medication management
North East
Good
4 years ago
1
4
→
20
Human Support Group Limited - South Tyneside
The Human Support Group Limited
· South Tyneside
RM:
Marshall, Penny
care planning
communication with families
governance
North East
Good
4 years ago
1
5
→
21
Include 'In' Autism
★
Include 'In' Autism community interest company
· Sunderland
RM:
Jevon, Aimee
care planning
communication with families
governance
North East
Good
4 months ago
6
(5✓)
23
9c
→
22
KEYFORT North East
KEYFORT Group Limited
· Gateshead
RM:
Cox, Sara
communication with families
supervision appraisal
North East
Good
3 months ago
3
(2✓)
3
→
23
Langley House Care Centre
Langley House Care Home Ltd
· County Durham
RM:
Nicholson, Joeanne
care planning
communication with families
consent capacity
North East
Good
3 years ago
3
11
5c
→
24
Meadowvale Homecare Ltd
Meadowvale Homecare Ltd
· Redcar and Cleveland
North East
Good
3 years ago
8
(1✓)
3
→
25
Mrs O's Caring Hands Homecare Limited
★
Mrs O's Caring Hands Homecare Limited
· Northumberland
RM:
Wilson, Joan
communication with families
medication management
missed or late visits
North East
Good
3 years ago
3
(1✓)
6
→
26
New Vision Care Services
★
New Vision Care Services Limited
· County Durham
RM:
Ali, Petronella
care planning
governance
incident learning
North East
Good
4 months ago
3
(2✓)
17
8c
→
27
Nupath Care Gateshead
HH Community Care Limited
· Gateshead
RM:
Vitty, Sandra
communication with families
governance
person centred care
North East
Good
1 year ago
2
(1✓)
5
2c
→
28
Nurtured Care NE
★
Nurtured Care (NE) Limited
· Gateshead
RM:
Field, Maria
care planning
communication with families
governance
North East
Requires improvement
1 year ago
6
(2✓)
8
3c
→
29
Office NE
★
Possibilities North East Limited
· County Durham
RM:
Reine, Debra
governance
leadership
record keeping
North East
Good
3 years ago
3
(2✓)
5
2c
→
30
Orchard Home Care Services Limited
Orchard Homecare Services Limited
· County Durham
RM:
Kennedy, Charlotte
communication with families
governance
missed or late visits
North East
Good
2 years ago
7
(1✓)
3
→
31
Partners4Care Limited
Partners4Care Limited
· Stockton-on-Tees
RM:
Murray, Emma-Louise
care planning
communication with families
complaints handling
North East
Not Rated
3 months ago
4
(2✓)
13
4c
→
32
Portland Domiciliary Service
Bondcare Willington Limited
· County Durham
North East
Requires improvement
2 years ago
3
(1✓)
9
3c
→
33
Right at Home Tyneside
Life and Care Solutions Limited
· North Tyneside
RM:
Latimer, Lyndsey
communication with families
missed or late visits
North East
Good
3 years ago
1
2
→
34
Routes Healthcare (North East Limited)
Routes Healthcare (North East) Limited
· Gateshead
RM:
Cochrane, Glen
governance
incident learning
leadership
North East
Good
3 years ago
2
(1✓)
4
→
35
SNE Care Services Ltd
SNE Care Services Ltd
· Redcar and Cleveland
RM:
Hugill, Tracey
care planning
governance
leadership
North East
Good
3 years ago
4
(2✓)
10
3c
→
36
Sphere Specialist Healthcare
★
Sphere Specialist Healthcare Ltd
· Northumberland
RM:
Fortune, Carly
communication with families
governance
missed or late visits
North East
Good
2 years ago
2
(1✓)
3
→
37
St Anne's Community Services - North Tyneside DCA
St Anne's Community Services
· North Tyneside
RM:
Peters, Annamarie
governance
incident learning
leadership
North East
Good
2 years ago
3
(1✓)
6
→
38
The Care and Support Group County Durham
The Care and Support Group Ltd
· County Durham
RM:
Taylor, Nicola
care planning
communication with families
North East
Good
11 months ago
3
(2✓)
2
→
39
The Robert Atkinson Centre
Thumhara Centre
· Stockton-on-Tees
RM:
Akhtar, Shagufta
governance
leadership
record keeping
North East
Good
1 year ago
3
(1✓)
4
2c
→
40
Time to Care Specialist Support Services Limited
★
Time to Care Specialist Support Services Limited
· Northumberland
RM:
Simpson, Rosalind
care planning
communication with families
complaints handling
North East
Not Rated
2 months ago
6
(4✓)
25
8c
→
41
TrinityPlus Healthcare Services
TrinityPlus Healthcare Services Ltd
· Middlesbrough
RM:
Akrill, Annette
communication with families
governance
incident learning
North East
Good
2 years ago
2
7
3c
→
42
United Response - Newcastle DCA
United Response
· Newcastle upon Tyne
RM:
Wright, Denise
communication with families
governance
infection control
North East
Good
3 years ago
3
12
→
43
Voyage (DCA) (North 3)
Voyage 1 Limited
· Hartlepool
RM:
Devine, Neil
communication with families
North East
Good
2 years ago
2
(1✓)
1
→
44
Walker&Harrison Care
Walker & Harrison Care Limited
· Middlesbrough
RM:
Walker, Amy
governance
leadership
medication management
North East
Good
3 years ago
1
8
→
45
Westhome Care Services Limited
Westhome Care Services Limited
· Sunderland
RM:
Goudie, Marie
care planning
communication with families
complaints handling
North East
Good
7 years ago
4
33
15c
→
46
Yeshua Healthcare
★
Yeshua Healthcare Ltd
· County Durham
RM:
Coker, Elfrida
communication with families
medication management
record keeping
North East
Good
3 years ago
1
3
→
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