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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 33 home-care agencies

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Matching agencies

33

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Owner-managed shown

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement

League table

33 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Absolute Quality Care★

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training staff competency staffing levels ✓supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling ✓infection control record keeping consent capacity end of life care cultural competency ✓other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Other

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Absolute Quality Care Ltd · Newcastle upon Tyne

RM: Charlton, Elainecare planningconsent capacitymedication management

North East

Good

7 years ago

2

8

→

Age UK - Northumberland

Age UK Northumberland · Northumberland

RM: Davies, Deborahcare planningcommunication with familiescomplaints handling

Aurora Home Care Ltd

Aurora Home Care Ltd · Northumberland

RM: Hoadley, Taracare planningcommunication with familiesgovernance

Be Caring Newcastle

Be Caring Ltd · Newcastle upon Tyne

RM: Ransome, Billindacare planningcomplaints handlingconsent capacity

Butterwick Hospice

Butterwick Limited · County Durham

RM: Massingham, Allanacare planningconsent capacitycultural competency

Care Link Northern Limited★

Care Link Northern Limited · Hartlepool

RM: Ashley, Angelagovernanceleadershiprecord keeping

Care and Protect UK

Care and Protect UK Limited · County Durham

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

Comfort Call-Stockton

Comfort Call Limited · Stockton-on-Tees

RM: Darby, Clairecommunication with familiesotherrecord keeping

Compassionate Professional Care Services Limited★

Compassionate Professional Care Services Limited · Stockton-on-Tees

RM: Pickles, Suzannecare planninggovernanceinfection control

Creative Support - Durham Services

Creative Support Limited · Stockton-on-Tees

RM: Bellwood-High, Allisonleadershipmedication managementstaff training

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Forget me not homecare services ltd★

Forget me not homecare services Ltd · Northumberland

RM: Clements, Rachelcare planninggovernancesupervision appraisal

Genius Care Limited★

Genius Care Limited · North Tyneside

RM: Dina, Comfortcare planninggovernanceinfection control

South Tyneside MBC · South Tyneside

RM: Whitley, Rachelcare planninggovernanceincident learning

Hales Group Limited - North East

Hales Group Limited · Gateshead

RM: Johnson, Mollycommunication with familiescomplaints handlinggovernance

Housing 21 - Rowan Croft

Housing 21 · North Tyneside

Include 'In' Autism★

Include 'In' Autism community interest company · Sunderland

RM: Jevon, Aimeecare planningcommunication with familiesgovernance

KEYFORT North East

KEYFORT Group Limited · Gateshead

RM: Cox, Saracommunication with familiessupervision appraisal

Lincoln Healthcare Group Limited

Lincoln Healthcare Group Limited · Newcastle upon Tyne

RM: Young, Nicolagovernancemedication managementsupervision appraisal

Moorlands Residential Care Home

Mrs Michelle Smith & Mr David Hodgson Smith · Darlington

RM: Smith, Michelleinfection controlstaffing levels

My Home Care Ltd

Elizabeth Rose Care Limited · Gateshead

RM: Davison, Michellecare planningotherrecord keeping

New Vision Care Services★

New Vision Care Services Limited · County Durham

RM: Ali, Petronellacare planninggovernanceincident learning

Nupath Care Northumberland

HH Community Care Limited · Northumberland

RM: Vitty, Sandraconsent capacityinfection controlmedication management

Olam Care Services Ltd★

Olam Care Services Ltd · Middlesbrough

RM: Mudakureva, Chiedzacare planninggovernanceother

Partners4Care Limited

Partners4Care Limited · Stockton-on-Tees

RM: Murray, Emma-Louisecare planningcommunication with familiescomplaints handling

Potens Dipton Supported Living and Outreach

Potensial Limited · County Durham

RM: Sanders, Kellycare planninginfection controlother

St Anne's Community Services - North Tyneside DCA

St Anne's Community Services · North Tyneside

RM: Peters, Annamariegovernanceincident learningleadership

The Care and Support Group Tyneside

The Care and Support Group Ltd · Newcastle upon Tyne

Time to Care Specialist Support Services Limited★

Time to Care Specialist Support Services Limited · Northumberland

RM: Simpson, Rosalindcare planningcommunication with familiescomplaints handling

United Response - Newcastle DCA

United Response · Newcastle upon Tyne

RM: Wright, Denisecommunication with familiesgovernanceinfection control

Walker&Harrison Care

Walker & Harrison Care Limited · Middlesbrough

RM: Walker, Amygovernanceleadershipmedication management

Westhome Care Services Limited

Westhome Care Services Limited · Sunderland

RM: Goudie, Mariecare planningcommunication with familiescomplaints handling

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