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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 54 home-care agencies

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Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

54 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

Age UK - Northumberland

· Northumberland

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning ✓staff training staff competency ✓staffing levels supervision appraisal safeguarding incident learning governance ✓leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East East Midlands London ✓North East North West South East South West West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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Age UK Northumberland

RM: Davies, Deborahcare planningcommunication with familiescomplaints handling

North East

Good

6 years ago

4

16^5c

→

Aspire Supported Living

Aspire Healthcare Limited · Newcastle upon Tyne

Aurora Home Care Ltd

Aurora Home Care Ltd · Northumberland

RM: Hoadley, Taracare planningcommunication with familiesgovernance

Be Caring Newcastle

Be Caring Ltd · Newcastle upon Tyne

RM: Ransome, Billindacare planningcomplaints handlingconsent capacity

Bluebird Care (Northumberland South)

WA & S Associates Ltd · Northumberland

Education and Services for People with Autism Limited · Newcastle upon Tyne

RM: Hall, Ruthstaff competencystaffing levels

Butterwick Hospice

Butterwick Limited · County Durham

RM: Massingham, Allanacare planningconsent capacitycultural competency

Care & Support Solutions★

Care & Support Solutions (North East) Limited · Stockton-on-Tees

RM: Ellenor, Annegovernancestaff training

Care Link Northern Limited★

Care Link Northern Limited · Hartlepool

RM: Ashley, Angelagovernanceleadershiprecord keeping

Care Matters (Homecare) Limited Darlington

Care Matters (Homecare) Limited · Darlington

RM: Broom, Michelleleadershipstaff training

Care and Protect UK

Care and Protect UK Limited · County Durham

Careline Berwick

Care Line Homecare Limited · Northumberland

RM: Russell, Daniellecare planningconsent capacitygovernance

Careline Homecare (Middlesbrough)

Care Line Homecare Limited · Redcar and Cleveland

RM: Stobbs, Catherinestaff training

Cera South Tyneside

Cera Homecare Limited · South Tyneside

RM: Riley, Jaynecommunication with familiesleadershipmissed or late visits

South Tyneside MBC · South Tyneside

RM: Whitley, Rachelcare planningend of life caregovernance

Comfort Call - Sunderland

Comfort Call Limited · Sunderland

RM: Donoghue, Nicolecommunication with familiescomplaints handlingleadership

Creative Support - Durham Services

Creative Support Limited · Stockton-on-Tees

RM: Bellwood-High, Allisonleadershipmedication managementstaff training

E2E Homecare★

E2E Homecare Ltd · Gateshead

RM: Tendai, Lynettecare planningcommunication with familiescomplaints handling

Requires improvement

Easterside Community Hub

Hand 2 Hold Limited · Middlesbrough

RM: Sigsworth, Rachelcare planninggovernancestaffing levels

Genius Care Limited★

Genius Care Limited · North Tyneside

RM: Dina, Comfortcare planninggovernanceinfection control

HF Trust North East

HF Trust Limited · North Tyneside

RM: Macinnes, Paulacommunication with familiesrecord keepingsafeguarding

Hales Group Limited - North East

Hales Group Limited · Gateshead

RM: Johnson, Mollycommunication with familiescomplaints handlinggovernance

Helping Hands Sunderland

Midshires Care Limited · Sunderland

RM: Winn, Courtneymedication managementstaffing levels

Home Instead Tyne Valley

Tyne Valley Home Care LTD · Northumberland

RM: Webb, Angelagovernanceleadershipmedication management

Housing 21 - Rowan Croft

Housing 21 · North Tyneside

Include 'In' Autism★

Include 'In' Autism community interest company · Sunderland

RM: Jevon, Aimeecare planningcommunication with familiesgovernance

Lifeways Community Care (Sunderland)

Lifeways Community Care Limited · Sunderland

RM: Goodey, Gemmagovernancestaffing levels

Moorlands Residential Care Home

Mrs Michelle Smith & Mr David Hodgson Smith · Darlington

RM: Smith, Michelleinfection controlstaffing levels

Mrs O's Caring Hands Homecare Limited★

Mrs O's Caring Hands Homecare Limited · Northumberland

RM: Wilson, Joancommunication with familiesmedication managementmissed or late visits

New Vision Care Services★

New Vision Care Services Limited · County Durham

RM: Ali, Petronellacare planninggovernanceincident learning

North East Autism Society

North East Autism Society · County Durham

RM: Richmond, Christinemedication managementstaff trainingstaffing levels

Nupath Care Gateshead

HH Community Care Limited · Gateshead

RM: Vitty, Sandracommunication with familiesgovernanceperson centred care

Nupath Care Northumberland

HH Community Care Limited · Northumberland

RM: Vitty, Sandraconsent capacityinfection controlmedication management

Possibilities North East Limited · County Durham

RM: Reine, Debragovernanceleadershiprecord keeping

Portland Domiciliary Service

Bondcare Willington Limited · County Durham

Requires improvement

Positive Care and Support Ltd

Positive Care and Support Ltd · County Durham

RM: Luke, Kimberleymedication managementperson centred carerecord keeping

Potensial North East Supported Living

Potensial Limited · Darlington

RM: Dalgleish, Elizabethcare planninggovernanceincident learning

Premier Community Care

Premier Community Care Limited · County Durham

RM: Donohue, Hannahstaffing levels

Real Life Options - Newcastle and Durham

Real Life Options · Newcastle upon Tyne

RM: Murphy, Kathaleenmedication managementstaff trainingstaffing levels

Routes Healthcare (North East Limited)

Routes Healthcare (North East) Limited · Gateshead

RM: Cochrane, Glengovernanceincident learningleadership

SNE Care Services Ltd

SNE Care Services Ltd · Redcar and Cleveland

RM: Hugill, Traceycare planninggovernanceleadership

Seco Support (North East)

Seco Support Limited · Gateshead

RM: Carroll, Nicolagovernancerecord keepingstaff training

Shaftesbury Beaumont Court

Livability · Northumberland

RM: Sharpe, Victoriamedication managementstaffing levels

South Tees Home Support Service

Middlesbrough Borough Council · Middlesbrough

RM: Baxter, Jacquelinegovernancemedication managementrecord keeping

St Anne's Community Services - North Tyneside DCA

St Anne's Community Services · North Tyneside

RM: Peters, Annamariegovernanceincident learningleadership

St Anne's Community Services- South Tyneside

St Anne's Community Services · South Tyneside

RM: Hodgson, Lindsay-Mariegovernancestaff training

TLC Community Services Limited★

TLC Community Services Limited · County Durham

RM: Murtha, Nicolacare planninggovernancemedication management

The Care and Support Group Tyneside

The Care and Support Group Ltd · Newcastle upon Tyne

The Robert Atkinson Centre

Thumhara Centre · Stockton-on-Tees

RM: Akhtar, Shaguftagovernanceleadershiprecord keeping

Time to Care Specialist Support Services Limited★

Time to Care Specialist Support Services Limited · Northumberland

RM: Simpson, Rosalindcare planningcommunication with familiescomplaints handling

Showing 50 of 54

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