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ReadyCQC uses data published by the Care Quality Commission under the Open Government Licence v3.0. Independent and not affiliated with the CQC.

VOL. 01 · ISS. 18 · UPDATED WEEKLY

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Directory · 26 home-care agencies

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26

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Owner-managed shown

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Overall rating

Outstanding Good Requires improvement Inadequate Not rated

By Key Question

safe

Outstanding Good Requires improvement Inadequate

League table

26 agencies match

Sort✓Name Overall rating Last inspection Latest report ↑

#

Agency

Region

Rating

Last inspect

Reports

Findings

24/7 Helping Hands Service Ltd★

24/7 Helping Hands Service Ltd · Leicestershire

effective

Outstanding Good Requires improvement Inadequate

caring

Outstanding Good Requires improvement Inadequate

responsive

Outstanding Good Requires improvement Inadequate

well-led

Outstanding Good Requires improvement Inadequate

Owner-managed

✓Any Owner-managed Not owner-managed

Failure themes (extracted)

medication management missed or late visits care planning staff training staff competency staffing levels supervision appraisal safeguarding incident learning governance leadership person centred care communication with families complaints handling infection control record keeping consent capacity end of life care cultural competency ✓other

Severity:critical moderate minor

Inspection report data

✓Any Has reports No reports

✓Any Findings extracted Not extracted

Inspection freshness

✓Any Inspected since 2024 Last inspected 2022–23 Last inspected ≤2021 Never inspected

Provider size

✓Any size Single branch 2–9 branches 10–49 branches 50+ branches

Region

East ✓East Midlands London North East North West South East South West ✓West Midlands Yorkshire & Humberside

Framework

KLOE SAF ASC2026 unknown

Latest report date

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RM: Waraich, Paramjitcare planningcomplaints handlinggovernance

East Midlands

Good

6 years ago

3 (2✓)

12^2c

→

Shephards Care Services Ltd · Birmingham

RM: Ketema Tefera, Tigistcare planningconsent capacityend of life care

Requires improvement

Bhandal Homecare

Bhandal Care Group (BSB Care) Ltd · Nottinghamshire

RM: Coates, Kirstiecare planninggovernanceleadership

Requires improvement

Care Is Where The Heart Is Ltd

Care Is Where The Heart Is Ltd · Wolverhampton

RM: Ogbonna, Joycare planningcommunication with familiescomplaints handling

Requires improvement

Caremark Hinckley Bosworth Blaby & Leicester

SVK Care Ltd · Leicestershire

RM: Caney, Joannecare planningcommunication with familiesgovernance

Charisma Services

Miss Teresa Killick · Lincolnshire

Clarity Homecare Direct

Clarity Homecare (Direct) Ltd · Nottinghamshire

RM: Lomas, Nicolecare planninggovernancemedication management

Copthorne Complete Home Care Limited★

Copthorne Complete Home Care Limited · Shropshire

RM: Masango, Thamarycare planningcommunication with familiescomplaints handling

Enlightenment Care Services Ltd

Enlightenment Care Services Ltd · North Northamptonshire

RM: Kwambana, Hammingtoncare planningcommunication with familiesconsent capacity

First Choice Care Agency Limited★

First Choice Care Agency Limited · Leicester

RM: Mhaka, Venacare planningcommunication with familiescomplaints handling

Global Caring Coventry

Global Caring Group Ltd · Coventry

Glow Care Ltd · Coventry

Requires improvement

Heartwell House Residential Care Home

Heartwell Care Ltd · Leicester

RM: Prasad, Reenecare planningcommunication with familiesgovernance

IHI Care Services Limited★

IHI Care Services Limited · Birmingham

RM: Dahya, Arifaligovernanceotherrecord keeping

Jigsaw Homecare Ltd

Jigsaw Homecare Ltd · Nottinghamshire

RM: Wagstaff, Jaynecare planningcommunication with familiesconsent capacity

Edge View Homes Limited · Wolverhampton

M N Pulse Solutions★

M N Pulse Solutions Ltd · Worcestershire

RM: Nkomo, Nomvuyocare planningcommunication with familiesconsent capacity

Requires improvement

Melton Supported Living Service

Leicestershire County Council · Leicestershire

RM: Elliott, Clairecare planningconsent capacitygovernance

Milestones Support Services★

Milestones Private Limited · Coventry

RM: Gatsi, Maviscare planningconsent capacitygovernance

Requires improvement

Passion 4 Care Ltd · Birmingham

Requires improvement

Priory Supported Living West Midlands

Priory Supported Living Limited · Dudley

Procare Domiciliary Services Ltd

Procare Domiciliary Services Ltd · Lincolnshire

RM: Sabado, Michelleother

Profad Care Agency Limited

Profad Care Agency Limited · Derby

RM: Olugbenga, Omobolacare planningcommunication with familiescomplaints handling

Provision Care Ltd★

Provision Care Ltd · Leicester

RM: Madzima, Esthercare planningcommunication with familiescomplaints handling

Synergy Leicester Care and Support Ltd

Synergy Leicester Care and Support Ltd · Leicester

RM: Green, Sandrainfection controlotherperson centred care

The Nurse International Ltd

The Nurse International Ltd · Birmingham

RM: Ritchie, Wendycare planninggovernanceleadership

Requires improvement

Showing 26 of 26

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