minor“Where people required medication on an "as required" basis... We found that although some of these medicines had protocols, this was not the case for all of them.”
minor“Medicines, and records of medicines, were audited frequently. However, we noted that the audit system had not identified all shortfalls.”
complaints handling
1 finding
minor“The provider had a complaints policy in place, although it did not direct complainants to the correct source of external remedy.”
communication with families
1 finding
minor
“a small number of relatives told us they did not always feel engaged and were not familiar with the management of the service.”