minor“Care workers recorded when they had provided food and drink but did not always detail exactly what people had had.”
minor“Daily notes did not always describe people's wellbeing and how this may change, which could mean it would be more difficult to see early warning signs”
communication with families
1 finding
minor“The service was not fully meeting the AIS... the service did not routinely identify when people may need documents provided in alternative formats.”
infection control
1 finding
minor
“The provider's infection control policy had not been updated to reflect changes to guidance and legislation.”
care planning
1 finding
minor“Plans were detailed about people's dietary restrictions for cultural and health reasons but sometimes were not detailed about people's particular preferences for food.”