moderate“body maps were not always used to show staff exactly where to apply creams”
minor“the recording of checks was not systematic. The registered manager stated they planned to include a record of these checks in their quality assurance monitoring.”
care planning
1 finding
moderate“Systems to monitor the quality of people's care had not enabled the registered manager to identify the need for more detail in some people's care plans.”
governance
1 finding
moderate“Medicines management systems had not assisted the registered manager to identify guidance for staff on the use of prescribed creams was limited.”