minor“people's protected characteristics such as their ethnicity, culture, gender, sexual orientation was not discussed with them during the assessment stage or ongoing monitoring”
cultural competency
1 finding
minor“People's preferences for the gender of the staff member were not always discussed during the assessment and care planning.”
end of life care
1 finding
minor“People's end of life wishes, and arrangements were not discussed or recorded in their care plan.”
record keeping
1 finding
minor“We found some gaps in people's employment history and made the registered manager aware of this.”