Agency profile · CQC 1-12213682821

Alina Homecare - Hereford

Provider

Alina Homecare Services Limited

Herefordshire, County of · West Midlands · Active since 17/1

Overall rating

Good

safeGood

effectiveGood

caringGood

responsiveGood

well-ledGood

Last inspection

2 years ago

06/Jul/2023 - 00:00

Inspected 2 years ago

Inspection reports (1)

Missed or late visits

— “an incident where a member of staff failed to check their mobile application to see changes in their rota which resulted in 3 missed calls”

Strengths

· Staff promoted equality, diversity and culturally appropriate care; people received kind, compassionate and person-centred support that reduced anxiety and social isolation.
· Safe recruitment practices and sufficient staffing levels ensured consistent, high-quality care with no missed calls reported by relatives.
· Medicines were managed safely with regular reviews, competency checks and implementation of STOMP principles.
· Care plans were detailed and reflected individual communication, sensory and health needs, with multi-agency involvement including GPs and occupational therapists.
· Staff matched to people by personality and interests, fostering meaningful relationships and promoting independence.